Help! My online registration will not process!
Bummer. And frustrating. Here’s a short checklist to try first:
1. Check that the address you provide is the billing address for the card being used.
2. Confirm that the zip code you enter matches the billing address.
3. If you are using an American Express card, the CCV security code is the 4-digit number on the front of the card, upper right side.
4. Having trouble entering the information or navigating? Try using a different web browser (Goggle Chrome seems to work well).
5. Can’t see the top or bottom of the page? You may need to scroll up or down a little further.
Can I edit or change my registration?
You can easily change the types and quantities of tickets being purchased in the first window, before you proceed to the payment section.
Where is the payment section?
You will see the payment page come up after you click the continue button at the bottom of the first page. Please check over your information carefully. To go back to the previous page, hit the back button on your browser.
We take VISA, MasterCard, and American Express. We strongly suggest you have all your credit card information on hand before you start the registration process. This includes:
• account number
• expiration date
• the 3- or 4-digit security code (back of VISA/MC or front of AMEX)
• correct billing address for the card
• correct billing zip code for the card
My registration attempt “timed out!”
After you specify your ticket order on the first page of the online form, you will have 7 minutes to complete your purchase — a decent amount of time but not endless. This protects you, your information, and your credit card. We surely don’t want your personal information left open for unauthorized users to access.
What if I don’t want to buy a whole conference ticket?
That’s what Take a Peek (TAP) tickets are for!
Full-time conference registrations are the best deal, giving you entry to all 6 general sessions and 5 elective seminar sessions. However, if you can only come for 1 or 2 sessions, or if you want to introduce a friend, coworker, or family member to HIM, grab a TAP or split a TAP 5 Pak with another.
What are Take a Peek Paks?
Take a Peek Paks are multi-packs that allow you to pay less when you buy more.
Buy a 5-pak, and each ticket is only $30 each— $150 for 5, $300 for 10, etc.
To take advantage of the pak pricing, you must buy in multiples of 5 while registering.
I’ve hit the back button on my browser but I can’t edit my registration.
Yeah, we’ve see that happen, too. You may have to refresh/reload your page using the toolbar on your web browser. If the problem persists, try using a different web browser like Google Chrome.
How do I complete the registration process?
Simply hit the confirm order button at the end of the form, located at the bottom of the second page. Voilà!
How will I know my registration went through?
Ahhhh, yes, the magic moment! Two things will happen to let you know your registration was processed:
You will see a window pop up saying: Your order has processed successfully!
You will receive a confirmation at the email address you provided online. This email will also contain the link you need to print your tickets.
SPECIAL SCENARIOS
If you are trying to register from outside the United States —
OR using a government-issued credit card —
And encountering difficulty, please contact us.
We’re here to help and want to make sure you get to the conference.
Please contact us by email: info@himonline.org
Or call us between 8 AM and 4 PM (HST GMT-10:00) Tel: 1+808-988-9777
See you at Honolulu 2015!
March 19-21. 2015 | Hawaii Convention Center | REGISTER ONLINE
www.himonline.org | 808.988.9777 | info@himonline.org